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FAQs

Online Delivery and Returns
I Want To Return Something I’ve Ordered, What Do I Need To Do?
Please see our Shipping & Returns Policy for an explanation of next steps.
My Order Has Arrived And Is Damaged, What Do I Do?
We’re sorry that your order has been damaged.
Can I Change Or Cancel My Order?
Because we seek to fulfil orders the day that they are placed, we allow changes to shipping addresses up to 15 minutes after you submit your order.
Why Should I Create An Account
The checkout process on this website gives you the option to create an account or check out as a guest.
Can I Use Any Credit/Debit Card To Pay For My Order?

We accept card payments from American Express, Visa and Mastercard debit and credit cards, as well as payment via Klarna, Paypal, Applepay (Apple phones only) and bank transfer.

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General
How do I clean a paint spillage?
All surfaces nearby painting should be covered prior to painting. However, if paint does spill, action must be taken immediately as if it is left too late there is little that can be done. Use a hard flat surface (e.g. spoon, piece of card, edge of dustpan...
Do you offer finance?
Yes, we have partnered with Klarna to offer finance on all our paint, tools, and spray equipment. We have 3 options available at checkout: Financing, spread the cost of your purchase into equal monthly payments over 6, 12 or 24 (minimum spend £250...
Minimum Contents
Some of our products will have a minimum content noted beside the unit of measure.
Do You Have Technical Data Sheets Available?
Product data sheets are available for download on the product pages.
What’s The Difference Between Water-Based And Oil-Based Paint?
In water-borne products, the thinner in the paint is water, whereas in solvent-borne paints, the thinner is a solvent.
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Colours
What is Tikkurila's Whitest White?
Our most brilliant white is the standard white available in Lumi. Lumi White makes a perfect, crisp contrast for trims and ceilings.
Can You Provide a RAL Code For Tikkurila Colours?
Unfortunately, we are unable to provide either a RAL or BS reference, as we are unable to match our own colour range.
Viewing Colours On The Tikkurila UK Website?
Depending on the device used and screen resolution, the paint colours depicted on the website can appear slightly different to the paint when applied to a surface.
How Is Colour Matching Done?
Paint colour is created through a combination of colourants and bases that can literally reproduce millions of colours.
How Accurate Is The Colour On The Chip And Colour Cards To The Paint Colour I Will Receive?
Tikkurila employs a unique colour card manufacturing technology. Colours cards and colour chips are produced using Tikkurila colour card paint, and they feature the same tinting formula and colourants that are used to tint Tikkurila interior wall paints...
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Products
Can Muuri Be Used on A Stone Fireplace Surround?
Yes it can. In addition, Muuri is suitable for use on concrete, lime, lime cement, cement plaster, sandlime brick and brick surfaces as well as mineral board surfaces indoors. Suitable also for surfaces previously painted with lime, lime cement, cement...
Do Tikkurila Sell Spray Plaster?
Traditional methods of plastering come with some drawbacks. Speed of application, product material waste, and inconsistent finish quality are some of the problems. Tikkurila spray plasters are a faster, more consistent, and cleaner method of application...
Do You Have Any Hypoallergenic solutions for interior painting?
Joker, our matt high performance emulsion paint, has zero smell and is ideal for a hypoallergenic environment
Is Luja suitable for a bathroom with no window?
Luja is our high-performance system and is suitable for environments where ventilation is a problem and high levels of constant humidity and moisture are present e.g. swimming pools, wet rooms and surfaces where mould propagation are an issue. Luja ...
Is Anti Dust suitable for sealing my concrete garage floor?
Yes, our Anti Dust is a water-borne dust-binding agent for mineral and concrete surfaces, including floors - ideal for garages and storage spaces.
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Application
What is the maximum thinning rate for Helmi topcoats?
Depending on the application method we do not advise thinning Helmi furniture paints by more than 20%. To find thinning ratio relevant to your application method refer to the technical datasheet
Are Tikkurila products suitable for spray application?
Tikkurila's products are designed for spray and brush application, including airless, air-assisted and HVLP. Our industrial wood range has been formulated for spray application only.   Please refer to the technical data sheets for further details...
Is this paint self levelling? Whats the best working temp for this paint
Akvi Top DS25 is a self-levelling paint, formulated to level out evenly over a surface as it dries, providing a smooth finish.
Is this product suitable for spraying with a gravity fed spray gun when thinned?
Yes! The Helmi paint range is suitable for brush, roller, and spray application. When it comes to spraying, Conventional Spray Machines, Airless Spray machines, and Air-Assisted Spray Machines are all suitable. Each machine type has its own nozzle tip...
Can I use it on lime plaster
Optiva 5 can be used on various interior wall surfaces.
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Trouble Shooting
I've found some bits in your paint, can you advise?
Occasionally, small lumps or "bits" can sometimes form on the surface of some of our paints. This phenomenon is called skinning and almost always forms during transportation or when a tub of paint has been opened and stored. Paints with a high latex ...
I've Purchased Your Emulsion And It Is Not Covering Properly
Tikkurila products are made in Finland for a Nordic market, we do not modify them for the UK.
I Have Bordering/Picture Framing Around The Edges Of My Wall
Not a common issue, however one that occasionally crops up.
My Internal Trim Paint If Not Covering
Tikkurila have three fully water-based options; Helmi, Everal Aqua and Intact.
I'm Experiencing Pinholing When Spraying Tikkurila Paints
Pinholes tend to appear when too low a film build is applied to the substrate.
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Sustainability
Is Responsibility And Sustainable Development Important For Tikkurila?
Responsible business is a prerequisite of Tikkurila operations and sustainable development is integrated into Tikkurila strategy.
How Is Tikkurila Developing The Responsibility And Sustainability Of Its Business Operations?
The demands of our customers increase and their purchase behaviour changes, the legislation becomes more stringent, and different trends, such as climate change, increasingly affect our business operations.
What Are The Environmental Impacts Of Tikkurila’s Operations?
The main environmental effects of paint during its life cycle have been identified as raw materials and packaging materials production, energy used during the manufacturing of the product, emissions and wastes generated during the manufacture, as well as the distribution of raw materials, packaging materials and finished products, compounds evaporating (VOC emissions) from the paint during painting and drying, and the disposal of paint waste.
How Is Tikkurila Reducing The Environmental Impacts Of Its Operations And Products?
Tikkurila aims to continuously minimize the environmental impact of its operations and products, for instance, by developing products that extend the service life of the painted item and allow for longer maintenance painting intervals.
How Does Painting Contribute To Sustainable Development?
Without protection, our cities and houses along our home streets would deteriorate, and without colours, our homes and environments would look bleak.
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Indoor Air Quality
I'm pregnant and wondering if it's safe to paint?
It's highly unlikely that painting or being around paint fumes while you're pregnant will harm your unborn baby, as the risk from our modern water-based paints is very low. However, to minimise the risk, we recommend using our Joker, a totally safe ...
Is it safe for my child to help me paint my room?
When you are painting with children, use a paint that does not release harmful compounds even when used for an extended period. Tikkurila's range of products includes both paints and lacquers that meet these requirements and are suitable for painting...
What Is A VOC?
VOC stands for Volatile Organic Compound and these contribute to atmospheric pollution when they evaporate (while you're painting). There are chemicals used in all industries that are classified as VOCs, from paints and building materials to soaps and...
What Are Zero VOC Paints?
While low VOC paint lines are widely available and used, they still contain the chemicals mentioned above and off-gas harmful fumes, though less than traditional paint products historically. The main differentiator for zero-VOC paint is that no VOC chemicals...
Do You Have Any Zero VOC Paints?
Tikkurila have a range of zero VOC paints for interior use. See the full offering here.
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Paint Finish
What Do You Mean By Sheen Level?
The term sheen level refers to the glossiness of the paint finish.
Are Your Low Sheen Paints Scrubbable?
In general, flat and low sheen paints do not have a high amount of scrubability.
Light Reflectance Values
LRV, or Light Reflectance Value, refers to how light or dark a paint colour will look on a scale of 0 (black) to 100 (white).
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Primer
Which Primer/Undercoat Do I Need?
Using a primer will ensure the full depth of colour of your chosen paint colour. Primer is vital to seal unpainted surfaces or prepare the surface for painting. If you are transitioning from a dark to a light colour, the primer has properties that will...
Do I Need To Prime Every Time That I Want To Freshen My Walls With Another Coat Of Paint?
No. Primers are not always needed when repainting. If you are repainting a similar colour, you can lightly scuff sand and clean the surface. Once that is completed, you can simply repaint over the existing paint coating. More than one coat may be needed...
Any Advice For Painting With Bold Colours?
If you’ve ever worked with paint, you’ll know that there are a few colours that naturally are harder to get right.
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Where to Buy
Where Can I Buy Tikkurila Paint Near Me?
To find your nearest stockist visit our locator here. Simply search by postcode, and a full list of addresses and contact numbers will appear. Please call your nearest stockist in advance to check paint availability to avoid disappointment.
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Pro-club
Can I Open A Trade Account?
We have our Pro Club exclusively for trade customers. New members will receive a welcome pack, including a selection of colour cards and product literature. You'll also enjoy exclusive promotions and our latest news. Sign up via the form on our website...
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Dealing with complex problems
How Do I Paint Chalky Surfaces?
Chalky wall surfaces occur when the previously painted surface starts to break down due to either UV or environmental action.  This results in the film build breaking down and becoming unstable characterised by a chalky or dusty feel to the surface...
How Do I Paint Damp Surfaces
Damp is indeed a tricky and multifaceted problem.  There are many causes with wind driven penetrating damp, poor ventilation causing condensation or rising damp due to poor damp proofing being the most common.  In each of these cases the root...
How Do I Paint Distemper?
Distemper paint predates the advent of modern latex and acrylic based paints and is an older more traditional paint covering made from chalk or lime powder mixed with a traditional animal derived glue.  It can be easily identified by rubbing your...
How Do I Paint Efflorescence?
Efflorescence is a powdery deposit of salts often visible on the surface of masonry. The root cause involves water ingress or dampness causing the natural salts with the wall substrate to come through to the surface.  It can cause unsightly discolouration...
Can Painting Prevent Water Ingress?
Water can ingress through a structure for multiple reasons, fundamentally this needs to be resolved first before any consideration is given to decorating. Paint will not prevent water ingress. Once solved the surface must be allowed to thoroughly dry...
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Covering Tricky Marks and Stains
How To Paint Smoke Soot
Smoke can discolour and damage walls and previously painted areas often leaving a soot residue or staining. It is important to properly prepare and clean these areas before decorating as this will prevent discoloration and future problems Preparation...
Can I Paint Over Crayon?
Whilst we might adore the art work of the younger generation, the selection of their canvas might be called into question.  Painting over crayon is quite tricky if not done correctly. It will require some really good cleaning and preparation...
How Do I Paint Over Nicotine Stains?
Residue left by tobacco smoke produces a yellowish-brown stain on ceilings, walls, and floors, in ventilation systems, and even on appliances.  This is often unsightly and can bleed through any new paint surface if not treated and cleaned correctly...
How Do I Paint Over Ink Marks?
Whilst we might adore the art work of the younger generation, the selection of their canvas might be called into question.  Painting over ink is quite tricky if not done correctly. It will require some really good cleaning and preparation to ensure...
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Substrates and Surfaces - Interior
Where Can I Use Metallic Paints?
Our metallic paints are a great way to add a touch of glamour to your home.
Can I Paint Melamine Or Plastic Surfaces?
<p>Melamine can be painted if thoroughly sanded and then primed with our <a href="https://www.tikkurila.co.uk/otex-akva.html">Otex Akva Adhesion Primer</a>. You can then apply two coats of our Helmi topcoat in the sheen level of your choice.</p>
What Paint Is Best For Painting A Bathroom?
Formulated to resist moisture, staining and general wear and tear, our Luja range has a tough finish. It is a superb paint for bathroom walls, especially for rooms that may have limited extraction or suffer from condensation.
Do You Sell Floor Paint?
We have two different paint finishes for flooring. Our oil-based Floor Paint, Betolux, has an attractive and extremely tough gloss finish. Betolux Akva is a revolutionary water-based alternative, with a slightly lower sheen level. This highly versatile...
How Do I Paint Interior Alloy?
Wash down with Tikkurila roof cleaning agent. Alloys often have a covering of oil from manufacturing which needs to be removed. Even after exposure to the elements, the oils can persist. It is essential to remove these oils to ensure primers and topcoats...
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Substrates and Surfaces - Exterior
How Do I Paint Exterior Alloy?
Wash down with Tikkurila roof cleaning agent. Alloys generally have a covering of oil from manufacturing which needs to be removed. Even after exposure to the elements, the oils can persist. It is essential to remove these oils to ensure primers and...
How Do I Paint Exterior Aluminium?
Aluminium is tricky to paint but if correct preparation is undertaken a solid and durable paint film can be achieved. Wash down with Tikkurila roof cleaning agent, ensure all areas of white rust (oxidation) are removed, along with grease and contamination...
How Do I Paint Asbestos?
• Asbestos is a carcinogenic silicate material commonly found in old insulation, fire-resistant boards, roofing sheets and ceiling tiles. If found it should be left untouched, appropriate authorities called and should only be disturbed, removed and disposed...
How Do I Paint Exterior Ash?
Ash is a light hardwood used externally generally for cladding and weatherboard Clean down as required using Tikkurila Cleaning agent or similar to remove any grease oil or other contamination. It is advised to apply a stain-blocking primer to...
How Do I Paint Asphalt?
Asphalt is a mixture of bitumen with crushed stone gravel or sand, used for paving, flooring, roofing Clean the surfaces from dirt, dust, moss and lichen. Use a high-pressure washer, avoiding damaging the substrate and structures. Use Valtti Mould...
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Development and Manufacture of Paints
Where Are Tikkurila Paints Developed And Produced?
Tikkurila's product development sites are located in Finland, Poland, Russia, Sweden and Estonia.
Are Tikkurila Operations Certified?
Tikkurila's objective is to create independently audited and certified quality, environmental, and safety management systems for each of its production sites.
How The Quality Of Products Is Ensured?
We carry out thorough field testing and extensive laboratory testing to ensure that our products have all the desired properties.
How is the health and environmental impacts of the development and manufacturing process of paints are taken into consideration?
Quality, durability and safety are our guiding principles – for raw material selection and product development, as well as throughout our operations.
Are There Ever Any Mistakes In The Manufacturing Process? Are Some Batches Non-Marketable? If Yes, What Happens To Such Batches?
After mixing, we take a sample for quality control from each paint batch we produce.
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Regulation
Are The Raw Materials Used By Tikkurila Reach Regulated?
The REACH regulation is the European Union’s directive on the registration, evaluation, authorizations and restriction of chemicals.
What Is CLP And How It Affects Tikkurila Business?
The CLP regulation (Classification, Labeling and Packaging) concerns the classification, labelling and packaging of chemicals.
How The VOC Emissions Are Regulated?
The VOC directives define the maximum volume of VOC emissions in production and the maximum allowed amount of volatile compounds contained in paints.
How The Biocide Regulation Affects Tikkurila Business?
The biocide regulation governs the use of preservatives in paints.
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Environmental Protection
What Are The Negative Impacts Of Paint Factories And How Those Are Taken Into Consideration?
The main environmental effects of paint production are the energy used during the manufacturing of the product, emissions and wastes generated during the manufacture, as well as the distribution of raw materials, packaging materials and finished products.
How Are The Emissions From Production Measured And Monitored?
The emissions from production are measured and assessed numerically, although there are country-specific differences in the methods of carrying out these processes.
Where Are The Greenhouse Emissions Generated In Paint Production?
The most significant direct greenhouse emissions in paint production are generated by burning fuel for heating and internal transport as well as in the production of solvent-borne paints caused by inert cases and by burning the volatile organic compounds.
Is Wastewater Cleaned Locally At The Production Facilities?
In Finland, Poland and Germany, wastewater is cleaned at the production facilities.
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Raw Materials
What Raw Materials Are Included In Paints?
Paint typically consists of binders, pigments and fillers, solvents or water, and the so-called additives.
How Will Tikkurila Ensure That The Used Raw Materials Are Safe And Of High Quality?
Tikkurila strives to use raw materials in its products that are as harmless to health and the environment as possible.
Where Does Tikkurila Purchase Its Raw Materials And Packaging Materials?
The Tikkurila Group has approximately 500 local and international raw material and packaging material suppliers.
How Does Tikkurila Ensure The Responsibility Of Its Suppliers?
We only cooperate with suppliers that have been approved by our principles for supplier collaboration and make a group-level agreement with our most significant suppliers.
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Ethics
Are Tikkurila’s Products And Raw Materials Tested On Animals?
Tikkurila does not test its products on animals.
Are Your Paints Vegan?
Yes, Tikkurila paints are vegan. Our paints are 100% synthetic in composition, and so do not contain any animal by-products (including shellacs or milk proteins).
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Paint Calculator

How much paint do I need? 

Use this calculator to work out your requirements, if you have any question please get in touch with one of our team who will be more than willing to help you.

Wall 1
Tell us about your paint choices

Disclaimer: Tikkurila UK Paint Calculator is provided as a guide only. The coverage rates will vary depending on surface being coated and the particular product range being used. More information on these products can be found on the cans, on the technical data sheets on individual product pages, by using our live chat service or by calling our technical team on 0131 334 4999.

Every effort has been made to ensure the accuracy of the estimate, however paint requirements may vary depending on the surface, type of paint, sheen level and colour chosen.