Delivery & Shipping
Easter 2021 Delivery Information:
Express Delivery (FREE over £50) Order by 2pm on Tuesday 30th March for delivery before Easter (delivered by 1st April).
Premium Saturday Delivery (£27.40*) Need a delivery on the 3rd April? Order by 2pm on Thursday 1st April and select our Premium Saturday delivery option at checkout.
*check our premium charges below for more information
Delivery couriers are operating a reduced collection service between Friday 2nd and Monday 5th April.
All orders placed after 2pm on Thursday 1st April will be picked up for collection from on Warehouse on Tuesday 6th for delivery to customers on Wednesday 7th April.
Choose from the following options:
Express delivery - £4.95 (excl. VAT) (FREE for orders over £50 inc VAT): For mainland UK orders, our paint is tinted to order and delivered to your chosen address in 1-2 working days. Order using our express delivery service before 2pm Monday to Friday, your order will be processed and dispatched the same day. (Orders placed after 2pm will be processed the next working day). Our main courier partner DPD aims to deliver 98% of parcels the next working day but this is not guaranteed, and we cannot accept liability for work started under these conditions. If you would like a guaranteed service, please select one of the premium delivery options.
Store Collection - FREE: Available for customers located nearby our Edinburgh and St Helens Pro Centre store locations.
Premium Next Day Delivery (by 12 noon) - £14.90 (excl. VAT): Order using our premium next day before 4pm Monday to Thursday, your order will be processed and dispatched the same day.
Premium Next Day Delivery (by 10:30am) - £21.90 (excl. VAT): Order using our premium next day before 4pm Monday to Thursday, your order will be processed and dispatched the same day.
NEW for 2021 – Saturday Dispatch (receive on Monday) – Missed our Friday 2pm cut off, but need paint for Monday? Order before 2pm Saturday and select our special Saturday Dispatch shipping option to receive on a Monday (at no extra charge). Free on orders over £50. Please note this service has a max order limit of 10kg and excludes 10 litre units. (Our express delivery service is 98% efficient).
Sample Pots, Colour Cards and Colour Chips - FREE: We offer complimentary standard shipping on these items.
Please call us for delivery times and charges to remote postcodes such as the Isle of Wight or Scottish Highlands.
(Please note: We have removed our Free Standard Delivery (over £100) and replaced it with Free Express Delivery (over £50) as we aim to get all orders out to our customers within a 1 – 2 working day period).
Please note: Orders placed after 2pm will be processed the next working day.
A surcharge will be applied to deliveries to Northern Ireland, the Scottish Islands, the Isle of Wight, The Isle of Man and all Crown dependencies. VAT will be charged on the delivery costs noted.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days does not include weekends or National Bank Holidays).
In case of Bank Holidays please allow an extra 2 working days.
Deliveries to non-mainland or remote locations may take longer.
Goods delivered by courier should arrive between 8am and 5.30pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for re delivery or for you to collect the goods from the local depot.
We do everything we can to meet the delivery times specified, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed.
We will inform you if we become aware of an unexpected delay.
All shipments are governed by the Terms and Conditions of delivery as stated by each individual carrier. Valtti Limited will not accept claims for liability or loss against late delivery of any goods.
Will it arrive the next working day?
Our express delivery service is 98% efficient.
98% of our parcels processed for a next working day delivery, arrive the following day. We rely heavily on our couriers to expedite this and occasionally we do not meet this, therefore we cannot guarantee 100% on our next working day delivery service.
We strongly advise you not to book any contractors until you have received all your items in perfect condition we cannot accept liability for work started under these conditions.