Special Orders – Tinted Products
Tikkurila UK reserves the right to refuse to accept the return of any goods correctly supplied to order except for where such goods have been checked to be defective.
Paints produced by colour tinting machine and special orders correctly supplied to order are not returnable.
Standard Orders – White and Untinted Products and Sundries
At Tikkurila UK, we want you to be happy with any purchases that you make from us, and we make every effort to provide comprehensive information on our full range of products to make the decision process as easy as we can.
However, we completely understand that sometimes, we simply change our minds. If the products delivered have not been tinted to a special colour then you have 14 days from the date the order was received to inform us that you would like to return it. This also includes sundry items.
This is subject to the product being returned in its original condition, complete with all parts and accessories.
How do I return a product?
- Contact our sales team on 0131 334 4999 or simply email us at firstname.lastname@example.org and request a Returns Reference Number within 14 days of receiving your order. If you want to exchange the product for a different one, our team will be happy to help you find an alternative and will happily process that order for you!
- Once you have your returns number, make sure that the product you want to return is in its original packaging with all the parts and accessories intact. A re-stocking fee may apply if your product isn't returned in this condition.
- Pack the product(s) into a securely closed box and send them back to the following address with the returns number clearly marked onto the packaging:
27 Marnin Way
West Edinburgh Business Park
- Products must be returned by registered mail or by your usual transport company, with a delivery tracking service. Please note that Tikkurila UK is not responsible for any costs incurred in returning products to us.
- Goods must be received by Tikkurila UK, or proof of postage sent to email@example.com 14 days of sending you the returns reference number. Once your product has arrived at our offices and has been checked thoroughly, one of our team will process your exchange or refund. Refunds, credit notes or exchanges can only be issued if the goods are received in their original state, including packing, so please take care to open goods carefully.
- Refunds, credit notes or exchanges will be issued within 14 working days of receiving returned products.