Online Delivery and Returns

I Want To Return Something I’ve Ordered, What Do I Need To Do?

Please see our Shipping & Returns Policy for an explanation of the next steps. If you can’t find the answer to your question(s) in our returns policy then please contact and a member of our customer support team will get back to you.

My Order Has Arrived And Is Damaged, What Do I Do?

We’re sorry that your order has been damaged. Please let us know as soon as possible by emailing and a member of our customer service team will be in touch with you to help resolve your issue.

Can I Change Or Cancel My Order?

Because we seek to fulfil orders the day that they are placed, we allow changes to shipping addresses up to 15 minutes after you submit your order. Please contact us at to make any changes.

Why Should I Create An Account

The checkout process on this website gives you the option to create an account or check out as a guest. Creating an account is worth doing if you are likely to order more than once as the website will remember your details and you can view previous transactions (very useful if you decide you want more of the same paint but can’t remember which colour or finish you had last time!).

Can I Use Any Credit/Debit Card To Pay For My Order?

We accept card payments from American Express, Visa and Mastercard debit and credit cards, as well as payment via Klarna, Paypal, Applepay (Apple phones only) and bank transfer.

When Will My Credit Or Debit Card Be Charged?

Your credit or debit card will be charged the moment that we have accepted your order and processed your payment. You will receive an order confirmation email (Payment Confirmation) once this step is complete.

Is My Payment Secure?

Yes, our site is configured so that your payment is 100% secure and where you choose to save your payment details later these are stored safely and encrypted. 

Can't find what you were looking for?
Paint Calculator

How much paint do I need? 

Use this calculator to work out your requirements, if you have any question please get in touch with one of our team who will be more than willing to help you.

Wall 1
Tell us about your paint choices

Disclaimer: Tikkurila UK Paint Calculator is provided as a guide only. The coverage rates will vary depending on surface being coated and the particular product range being used. More information on these products can be found on the cans, on the technical data sheets on individual product pages, by using our live chat service or by calling our technical team on 0131 334 4999.

Every effort has been made to ensure the accuracy of the estimate, however paint requirements may vary depending on the surface, type of paint, sheen level and colour chosen.