Online Delivery and Returns
Please see our Shipping & Returns Policy for an explanation of the next steps. If you can’t find the answer to your question(s) in our returns policy then please contact enquiries@valtti.co.uk and a member of our customer support team will get back to you.
We’re sorry that your order has been damaged. Please let us know as soon as possible by emailing enquiries@valtti.co.uk and a member of our customer service team will be in touch with you to help resolve your issue.
Because we seek to fulfil orders the day that they are placed, we allow changes to shipping addresses up to 15 minutes after you submit your order. Please contact us at enquiries@valtti.co.uk to make any changes.
The checkout process on this website gives you the option to create an account or check out as a guest. Creating an account is worth doing if you are likely to order more than once as the website will remember your details and you can view previous transactions (very useful if you decide you want more of the same paint but can’t remember which colour or finish you had last time!).
We accept card payments from American Express, Visa and Mastercard debit and credit cards, as well as payment via Klarna, Paypal, Applepay (Apple phones only) and bank transfer.
Your credit or debit card will be charged the moment that we have accepted your order and processed your payment. You will receive an order confirmation email (Payment Confirmation) once this step is complete.
Yes, our site is configured so that your payment is 100% secure and where you choose to save your payment details later these are stored safely and encrypted.